BlueBolt Recruitment

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IT Support Technician

Norfolk - Salary £21,000

We currently have a vacancy for an IT Support Technician with a large manufacturing company based in Norwich. The job holder will have to support via remote access tools in excess of 200+ users in relation to their connectivity to the company network and to the operation of their computers, printers and software.

The role involves a wide range of tasks that include;

• To provide prompt 1st line support from telephone, internet and email requests to ensure operational problems are resolved in a timely manner.
• To carry out monitoring/daily checks of the IT environment and action any issues accordingly.
• To give help and guidance to users of desktop productivity tools.
• To plan, manage and maintain IT assets in desktop hardware and software in order to ensure secure user network access.
• To contribute to production of standard configurations, documentation and procedures.
• To provide assistance and technical knowledge to aid implementation of projects.

Attainments / Knowledge required:

All service areas are dependent on IT for the provision of their services, therefore it is vital that the post holder can react to demands from all areas and has the capability to resolve problems quickly. Preference will be given to applicants who are able to demonstrate the following skills:
• Skills and knowledge in latest IT technologies
• Excellent communication and interpersonal skills

Additional Information:

The successful candidate will need to demonstrate a flexible approach to work as they will be required to participate in a call out system. Willingness to be a strong contributor in a small team will be essential.

Working conditions:

• Basic Salary £19k + £2k On Call
• Flex-Time
• 25 days Annual Leave
• Group Personal Pension Scheme
• Child Care Vouchers
• Access to on-site Medical Centre & Health provision
• Free Car Parking Facilities
• Private Medical Cover
• Cycle to Work Scheme



key words: first line support engineer 1st line support engineer software engineer computer science software engineer computer technician it technician it software technician it helpdesk engineer it helpdesk technician hardward support technician

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