BlueBolt Recruitment

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Multi Skilled Field Engineer

Oxfordshire - Salary £35,000-£42,000

We are seeking a Service Engineer to work for a technology company in Oxfordshire.

Role Profile

The role of Multi Skilled Engineer is a varied role, the key aspect of which is to be part of the Field Services team to provide a consistent, professional level of post-sales support to fulfil the Service Level Agreements and expectations of customers. You will visit customer sites to carry out planned and preventative maintenance checks as well as react to system breakdowns.

Responsibilities

• Provide an excellent level of customer service that meets or exceeds customer expectations;
• Receive and manage incidents and requests through the incident management system and provide real time accurate feedback on progress;
• Carry out fault finding, problem solving and establishing route causes to achieve resolution;
• Assess the severity of a situation and business impact, ensuring escalation process is adhered to;
• Manage and apply the specified level of urgency to escalations and requests for information;
• Conduct preventative maintenance tasks and controlled modifications;
• Ensure that all work is carried out to the highest standards of health and safety adhering to company policies and procedures;
• Comply with safety standards and customer specific operating procedures to ensure all work is carried out correctly and safely;
• Record stock movement to ensure accurate stock control;
• Complete all required documentation ensuring that it is accurate and is audit ready;
• Provide technical support/input to projects and initiatives;
• Identify and recommend opportunities for improvements to promote Health & Safety and/or operational efficiency and effectiveness;
• Form part of the shift/standby rota.

Skills and Knowledge

• A recognised electrical qualification (ONC, OND, HNC, HND, Degree)
• Multi skilled in electrical, and mechanical disciplines
• Ability to manage stock of spares
• Good analytical problem-solving capability
• Willingness to learn new skills
• Basic workshop and fabrication skills
• Maintenance experience of equipment including electrical and mechanical
• Fully conversant of Health & Safety legislation's
• Excellent administration skills
• Flexible on working hours & overtime
• Valid UK Driving Licence
• Right to work in the UK



key words: service engineer service engineering field service engineer service technician maintenance engineer maintenance technician mobile engineer mobile technician workshop engineer electrical engineer mechanical engineer mechanical engineer piping engineer electrical engineering

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