BlueBolt Recruitment

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Field Service Engineer

Hertfordshire - Salary £34,000-£38,000

We are seeking a Service Engineer to work for a manufacturer of scientific equipment based in Borehamwood.

This is a factory and field based role and will report in the company's HQ in Borehamwood, Hertfordshire.

Job Summary:

The role will include taking part in the after sales process regarding instrument service issues and be responsible for the development and implementation of the service business plan in cooperation with your manager and Service Product Manager.

Job Responsibilities:

• Install new or modified equipment at customer's facility to ensure full functionality according to specifications
• Perform maintenance, service, upgrade and repair of existing instruments. Provides on-site technical assistance to help troubleshoot and repair equipment
• Respond to customer support enquiries received via helpdesk. Review performance reports and documentation from customers, and inspect malfunctioning or damaged product to determine nature and scope of problem
• Analyze inspection findings, to determine the source of the problem, and perform repair, replacement, or other corrective actions
• Liaise with Supply chain team/Production departments to progress requests of stock required for completion of duties
• Maintain records of performance reports. Responsible for managing cases in order to achieve set KPIs and customer expectations. Maintain CRM customer database of contacts, organizations, instruments and contracts
• Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers
• Handle customer problems that appear to arise from the misuse of the product
• Plan and schedule levels of support work according to product release schedules
• Assist in final testing of new products when necessary
• The development and implementation, after approval, of warranty and service policies in cooperation with Service Product Manager
• Establish & communicate to his/her direct line manager their daily agenda and visit reports
• Adhere, comply to SOP (standard operating procedures) and WI (working instruction)

Minimum Education/ Experience Requirements:

• With excellent communication skills in local language and to native English level. Proficiency in other languages an advantage
• Post high school graduate with first professional degree in engineering branches such as chemical, mechanical or electrical with 3 to 5 years of experience as a Service Engineer
• Very skilled in Electronics, Informatics and Mechanics with basic chemistry knowledge
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Experience in using systems used to support a field-based service transaction
• Expected to be “customer oriented”, have good communication skills and ability to collaborate with many different individuals from different cultures.
• Full driving license

key words: field service engineer servicing engineer maintenance engineer mechanical engineer electrical engineer electronic engineer multi skilled engineer biomedical engineer medical engineer

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