BlueBolt Recruitment

call us 01227 656880   email us jobs@blueboltrecruitment.co.uk

Product Support Manager

Kent - Salary TBC

We are seeking a Product Support Manager for an electronics manufacturing company in Kent.

Job Summary:

• To work within the business to define and oversee the delivery of the product solutions required by the business in order to achieve its revenue targets and overall strategy.
• Conduct customer research through interviews/forums to determine requirements and research new technologies. Generate concepts and test with the business, key clients, market experts and other stakeholders.
• Develop product propositions that could enhance user experience and grow revenues and profits. Work with the development team to understand constraints and estimate development lead times. Develop business cases for product development investment and resource.
• Develop and maintain an agreed Product Roadmap.
• Help the team deliver against the Roadmap. Create product requirements / user stories / wireframes for new developments. Maintain a continuous improvement (CI) development backlog of bugs and new enhancements. Organize regular ‘show and tell’ sessions with business / users and elicit feedback.
• Working with the above techniques, the successful candidate will develop an understanding of the business strategy, so that the Technology strategy and Roadmap are aligned to it and are able to work with the various functions across the business to understand their objectives and agree priorities.

Essential Skills Required:

• Experience in a Product Management, Technical Sales or Technical Support role in a corporate environment.
• Degree qualified in a relevant engineering discipline
• Good technical writing skills and understanding.

Desired Skills:

• Experience creating technical strategies and roadmaps.
• Experience of writing and presenting a business case for new products or product enhancements.
• Experience of product definition, requirements gathering and prioritization.
• Experience of writing and reviewing usability, user cases, customer journeys, wireframes (‘straw model’).
• Ideally experience within a B2B environment.
• Business analysis experience to determine trends and the like

Apply for this job

Latest Jobs

Electrical Assembly Technician
Cheshire / Salary £25,000-£30,000
Mechanical Assembly Technician
Hampshire / Salary circa £25,000
Test & Field Service Engineer
Hampshire / Salary circa £30,000
Applications Engineer
Wiltshire / Salary £23,000-£25,000
Production Assistant
Gloucestershire / Salary £25,000-£28,000
Electrical Assembly Fitter
Kent / Salary £27,000-£30,000
Project Coordinator
Kent / £27,000-£32,000
Wound Care Sales Manager
London / £30,000-£40,000
R&D Engineer
Lancashire / Salary £30,000-£40,000
Electronics Engineer
Wiltshire / Salary £35,000-£40,000
Metallurgist / Materials Engineer
Oxfordshire / Salary £24,000-£28,000
Service Engineer
Berkshire / Salary £30,000-£32,000
Physicist
Cambridgeshire / £33,000-£36,000
Post Doc Research Chemist
Cambridgeshire / Salary £33,000-£36,000
Mechanical Fitter
North London / Salary £22,000-£25,000 + overtime
Electrical Service Engineer
Middlesex / Salary £35,000-£40,000
Electronics Engineer
Hertfordshire / Salary £24,000-£30,000
Assembly Technician
Hertfordshire / Salary £20,000-£26,000
Process Development Chemist or Chemical Engineer
Hertfordshire / Salary £24,000-£30,000
Agricultural Sales Engineer
Cheshire / Salary £35,000 + commission + car
Technical Sales Manager
Northamptonshire / Salary £40,000-£50,000