Product Support Manager

Kent - Salary TBC

We are seeking a Product Support Manager for an electronics manufacturing company in Kent.

Job Summary:

• To work within the business to define and oversee the delivery of the product solutions required by the business in order to achieve its revenue targets and overall strategy.
• Conduct customer research through interviews/forums to determine requirements and research new technologies. Generate concepts and test with the business, key clients, market experts and other stakeholders.
• Develop product propositions that could enhance user experience and grow revenues and profits. Work with the development team to understand constraints and estimate development lead times. Develop business cases for product development investment and resource.
• Develop and maintain an agreed Product Roadmap.
• Help the team deliver against the Roadmap. Create product requirements / user stories / wireframes for new developments. Maintain a continuous improvement (CI) development backlog of bugs and new enhancements. Organize regular ‘show and tell’ sessions with business / users and elicit feedback.
• Working with the above techniques, the successful candidate will develop an understanding of the business strategy, so that the Technology strategy and Roadmap are aligned to it and are able to work with the various functions across the business to understand their objectives and agree priorities.

Essential Skills Required:

• Experience in a Product Management, Technical Sales or Technical Support role in a corporate environment.
• Degree qualified in a relevant engineering discipline
• Good technical writing skills and understanding.

Desired Skills:

• Experience creating technical strategies and roadmaps.
• Experience of writing and presenting a business case for new products or product enhancements.
• Experience of product definition, requirements gathering and prioritization.
• Experience of writing and reviewing usability, user cases, customer journeys, wireframes (‘straw model’).
• Ideally experience within a B2B environment.
• Business analysis experience to determine trends and the like

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